Frequently Asked Questions

Here you will find answers to some of our customers most frequently asked questions:

General questions

Why don't you answer my emails?

Q: Why don't you answer my emails?
A: We answer all email we receive. If you have not received an answer, that could have two causes; Either your email didn't reach us or our reply did not reach you. The most common cause for this is spam filters. If you send us an email and you have a spam filter on your PC or your Internet Service Provider filters your email, please add our email address to your "friends" list. If you do this, our answer will not be deleted by your computer.
We use a semi-automatic spam filter. That means we manually reads the subject of all email we receive. Depending on the advice from our spam filter and what we read, we decide which email to delete and which to download to our computers. Using a sensible text in the subject strongly increases the chance of your email not being deleted. Leaving the subject empty or just typing HELP increases the chance of the email being deleted as spam.

PixFiler

Do I have to enter a description for all pictures?
Entering a description for all pictures sounds like a lot of work?
If I install the photo archive on a server, can it be accessed by multiple users at the same time?
How do I install a new version of PixFiler?
How do I enter the registration code?
Can I run PixFiler on my MAC?
Will I loose my data when upgrading to a new version?
Will PixFiler work on Windows 10®?

Q: Do I have to enter a description for all pictures?
A: You don't have to, but I recommend it. It makes finding a picture a LOT easier. It will also be of great help when you look at the pictures 10-20 years from now when you have a description telling you when and where the photo was taken. Based on my own experience you should at least enter a year and place for each picture. Most digital cameras will add the date automatically.

Q: Entering a description for all pictures sounds like a lot of work?
A: It will take some time, but PixFiler has some powerfull labour saving functions. For example, you can specify a date or place for a whole range of pictues. If you have 100 pictures taken on a certain place, it will take you 15 seconds to enter the name of the place for all those pictures.

Q: If I install the photo archive on a server, can it be accessed by multiple users at the same time?
A: PixFiler will work with multiple users. You should not run any 'Photo Index Maintenance' commands when multiple users are accessing the database. Some NAS units will not work because they do not support Windows Locking.

Q: How do I install a new version of PixFiler? A: Just download and install the new version as you did the first time. You don't have to deinstall the old version first. We recomment that you install in the same folder as you did the first time.

Q: How do I enter the registration code? A: Start PixFiler, select Register in the Help menu. Enter the code you received from FastSpring.com or RegSoft.com and click Ok. To make the code active, you must exit and start the program again. In version 5.4.2 and higher, you can copy the licese code to the clip board and it will automatically be pasted into PixFiler when you open the Register Form.

Q: Can I run PixFiler on a MAC?
A: No, PixFiler currently only runs under Microsoft Windows®. There are no plans to make a MAC version at the moment. However, we received an email from a customer the other day telling us he is running PixFiler successfully on a Mac. He has installed a software named Parallells Desktop which makes it possible to run Windows software in a window on the Mac. He says this works great with PixFiler.

Q: Will I loose my data when upgrading to a new version?
A: No, we will always provide a way to upgrade the data to the new version. Normally, PixFiler will automatically upgrade the data to the new format when you open your photo index after upgrading the program.

Q: Will PixFiler work on Windows 10?
A: PixFiler 5.4 and higher will work fine.

BR's EXIFextracter

EXIFextracter looks a bit unfinished?
EXIFextracter will not extract my ISO settings?

Q: EXIFextracter looks a bit unfinished?
A: Yes, it does. It's still beta test version. Probably the longest beta ever. There are plans to add more data items and we plan to have a final release ready in the first quarter of 2016.

Q: EXIFextracter will not extract my ISO settings?
A: Some cameras does not store ISO as specified by the EXIF 2.2 standard. Especially cameras where it's possible to set ISO to "Auto" seems to have this problem.