Support

Problems or bugs

If you experience any problems with our software, please send an e-mail to . Please include the following information in the e-mail:

• software name and version
• Windows version
• what goes wrong? Do you get any error messages?
• what did you do in the software when the problem occured?

Including this information in the error report saves us (and you) a lot of time as it makes it easier to find out what causes the problem. We will attend to your problem as soon as possible and you can usually expect to hear from us the next working day.

Questions

We will be happy to answer any questions you may have about the use of our software. Please send an e-mail to . We will try to answer your question as quickly as possible and you can expect to hear from us within a couple of working days. Please also check our Frequently Asked Questions page.

Improvement requests

Many of the features in PixFiler are a result of suggestions from our customers. So if you have any suggestions, please send us an email to . We seldom make any promises about future improvements (unless you pay for it), but we promise to consider any suggestions seriously and there is a good chance you will see the suggested feature in a future release.

Current versions

Each new version fixes several problems and add improved functionallity. Please see that you have the latest version of the software. You can also check the updates list to see if your problem have already been fixed.